Terms of service

Last Updated: June 2026

Welcome to Velaro. These Terms of Service govern your access to and use of our website and the purchase of products from our store.

By accessing our website or placing an order, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website.

Product Information

We strive to ensure that all product descriptions, images, pricing, sizing, and availability displayed on our website are accurate.

However, occasional errors may occur. Velaro reserves the right to correct any errors, inaccuracies, or omissions and to update product information or cancel orders if necessary without prior notice.

Please note that product images are for illustration purposes. Minor differences in colours, stitching, or packaging may occur due to lighting, screen settings, or manufacturing variations.

Orders & Payment

By placing an order, you confirm that all information provided is accurate and complete.

Full payment is required before your order is processed.

We reserve the right to:

Accept or decline any order.
Cancel orders suspected of fraud or unauthorized activity.
Cancel orders where incorrect pricing or product information has been displayed due to technical errors.

If your order is cancelled after payment, a full refund will be issued.

Shipping & Delivery

We aim to dispatch all orders as quickly as possible.

Estimated delivery times are provided as a guide only and may vary depending on your location, customs clearance, courier services, or unforeseen circumstances.

Velaro is not responsible for shipping delays caused by:

Courier companies
Customs inspections
Weather conditions
Public holidays
Events beyond our reasonable control

More detailed delivery information can be found in our Shipping Policy.

Returns, Exchanges & Refunds

Please refer to our Refund Policy for full details.

In summary:

We do not offer refunds for change of mind or incorrect size selection.
If you receive a damaged, defective, or incorrect item, you must contact us within 7 days of delivery.
Eligible cases may qualify for a replacement or exchange at our discretion.

Intellectual Property

All content on this website, including but not limited to:

Logos
Branding
Images
Product descriptions
Graphics
Videos
Website design

is the property of Velaro or is used under appropriate permission and may not be copied, reproduced, distributed, or used without our prior written consent.

Any unauthorized use of our intellectual property is strictly prohibited.

User Responsibilities

By using our website, you agree that you will not:

Use the website for unlawful purposes.
Attempt to interfere with the website’s security or functionality.
Submit false or misleading information.
Copy or exploit website content without permission.
Engage in fraudulent transactions.

Limitation of Liability

To the fullest extent permitted by law, Velaro shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:

The use of our website
Delayed deliveries
Temporary website interruptions
Product misuse
Third-party services or courier delays

Our total liability shall never exceed the amount paid for the affected order.

Indemnification

You agree to indemnify and hold Velaro harmless from any claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from:

Your breach of these Terms.
Misuse of our website.
Violation of any applicable law or third-party rights.

Third-Party Services

Our website may contain links to third-party websites or use third-party services, including payment providers and shipping partners.

Velaro is not responsible for the content, policies, or services provided by third parties.

Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time.

Changes become effective immediately upon publication on this website.

Your continued use of our website after updates constitutes acceptance of the revised Terms.

Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws applicable in the jurisdiction where Velaro operates, without regard to conflict of law principles.

If you have any questions regarding these Terms of Service, please contact us.