Shipping policy

Shipping Policy

Last Updated: June 2026

At Velaro, we are committed to delivering your order as quickly and safely as possible. Please read our Shipping Policy before placing an order.


Processing Time

All orders are processed within 1–2 business days after payment has been successfully received.

Orders are not processed or dispatched on weekends or public holidays.

During periods of high demand, product launches, or holidays, processing times may be slightly longer.


Delivery Time

Once your order has been dispatched, the estimated delivery time is:

5–7 business days

Please note that delivery times are estimates and may vary depending on your location, customs clearance, courier operations, weather conditions, or other unforeseen circumstances beyond our control.


Worldwide Shipping

We proudly offer worldwide shipping to most countries.

If we are unable to deliver to your location, we will contact you promptly and provide a suitable solution.


Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email or WhatsApp message containing your tracking information (where available).

Please allow up to 24–48 hours for tracking information to become active.


Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.


Delivery Delays

While we work with trusted shipping partners, Velaro cannot guarantee exact delivery dates.

We are not responsible for delays caused by:

  • Customs clearance
  • Courier service disruptions
  • Severe weather conditions
  • Public holidays
  • Incorrect shipping information provided by the customer
  • Events beyond our reasonable control


Incorrect Shipping Address

Please ensure your shipping address is accurate before placing your order.

Velaro cannot be held responsible for orders delayed, lost, or delivered to an incorrect address due to inaccurate information provided during checkout.


Lost or Damaged Packages

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.

We will review your case and, where applicable, arrange a replacement or exchange in accordance with our Refund Policy.


Contact Us

If you have any questions regarding shipping or your order, please contact us.