Refund policy
At Velaro, we are committed to delivering premium quality football jerseys and ensuring every order meets our quality standards.
Due to the nature of our products, all sales are final. We do not offer refunds or accept returns for reasons such as:
- Change of mind
- Incorrect size selection
- Incorrect colour or style selected by the customer
- Accidental orders
We kindly ask customers to carefully review the product description, size guide, and order details before completing their purchase.
Damaged or Incorrect Items
If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.
To help us resolve your issue quickly, please include:
- Your order number
- Clear photos of the item received
- Photos of the packaging (if applicable)
- A brief description of the issue
After reviewing your request, we will provide an appropriate solution, which may include a replacement or exchange, where applicable.
Non-Refundable Items
The following items are not eligible for refunds:
- Jerseys ordered in the wrong size
- Change of mind purchases
- Products damaged due to misuse, improper washing, or normal wear and tear
- Orders with incorrect shipping information provided by the customer
Contact Us
If you need assistance with your order, our support team is happy to help.
WhatsApp:
Email: velarojerseys@gmail.com
We aim to respond to all enquiries as quickly as possible.